Job Information
Nazareth College House Manager (Performing Arts) in Rochester, New York
House Manager (Performing Arts) Bookmark this Position Justification/Posting Print Preview | Apply for this Job
Position Details
Position Information
Position Title House Manager (Performing Arts)
Position Type Staff
Requisition Number ST108
Department Arts Center/CVPAD
Title of Supervisor Patron Services Coordinator
Full-time/ Part-time Part-time
Work Hours per Week varies
Weeks Per Year varies
Months Per Year: 12
Work Days varies
Work Hours varies
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range $16.00 per hour
Hours and Months varies
Exemption Status Non-Exempt
Staff Job Description
Job Description Summary
The House Managers ensure the smooth operation of the theater lobby and corresponding venue — Callahan Theater and Beston Hall primarily — seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.
Essential Functions
Foster a welcoming and professional environment for all patrons, students, staff, and volunteers.
Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.).
Facilitate entry of all patrons into the venue in a safe and orderly fashion.
Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the ‘House’ (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs.
Handles any patron issues or concerns/emergencies that may arise during the event.
Prepare timely/accurate submission of event reports following each performance.
Required Education, Experience, Technology Applications and Skills
Proficiency using Excel and Google Docs.
Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner.
Able to work independently.
Must be able to work some evening/weekend shifts.
Preferred Education, Experience, Technology Applications and Skills
The ability to work during school breaks is helpful.
Music and theatre knowledge is a plus.
Supervisory Responsibilities
In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public ‘face’ of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.
Physical Requirements
Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).
Equipment to be used
Computer, ticket scanners, walkie talkies.
Posting Detail Information
Posting Date 02/21/2025
Closing Date
EEO Statement
Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.
At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.
Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.
Special Instructions to Applicants
Quick Link https://jobs.naz.edu/postings/4115
Applicant Documents
Required Documents
Resume
Cover Letter
References
Optional Documents
Posting Specific Questions
Required fields are indicated with an asterisk (*).