Job Information
Research Foundation CUNY ESL Student Support Coordinator in New York City, New York
Job Title: ESL Student Support Coordinator
PVN ID: LA-2503-006744
Category: Instruction and Social Service
Location: LAGUARDIA C. C.
Job Description
General Description
The English Language Center (TELC) is the largest tuition-based ESL program in the New York metropolitan area, serving approximately 900 adult English language learners (ELLs) per quarter. TELC is committed to providing high quality English language programs that meet the needs of a culturally and academically diverse student population. The Center offers various ESL programs including intensive academic preparation courses and part-time evening and Saturday courses. The full-time ESL Student Support Specialist, reporting to the TELC Associate Director, plays a crucial role in supporting program operations and providing student support. This position works with the TELC Office Manager to ensure smooth intake, registration, and testing processes, especially during evening and Saturday hours. A key part of this role is to provide support as students navigate their educational journey. The ESL Student Support Specialist will work closely with faculty, staff, and other LaGuardia offices to create a cohesive support network for TELC students. To ensure the Support Specialist is accessible to students across all TELC programs, the weekly schedule for this position is Monday through Thursday 11:00am to 7:00pm and Saturday 8:00am to 4:00pm. There will also be some later evenings on testing days.
LaGuardia Community College
Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York/CUNY. LaGuardia offers seventy-two associate degree and certificate programs, more than fifty non-degree workforce training programs, and dozens of ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 25,000 students. More than one-third of our degree-seeking students (35%) were born outside of the United States, coming to LaGuardia from 136 countries and speaking forty-three heritage languages. More than half (54 percent) are first-generation college students.
Sixty-nine percent of LaGuardia degree students live in Queens; the rest come from Brooklyn and beyond. Virtually all LaGuardia degree students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent are Hispanic, well above the threshold of 25 percent required by the US Department of Education for designation as a Hispanic-Serving Institution (HSI). Sixty-six percent of LaGuardia degree-seeking students receive some form of financial aid. Close to half of our degree-seeking students attend part-time (49%), usually because they need to work to support their families. Tuition and fees are $5,271 per year for a full-time student.
Other Duties
Assist in the coordination of registration, testing, and placement schedules and processes
Provide personalized support to learners, including international students. Recommend courses and provide academic guidance; provide counsel on language acquisition, cultural adjustment, and academic challenges; employ active reenrollment strategies to retain learners
Collaborate with classroom instructors to create academic plans for ESL students who are experiencing challenges
Oversee a small internal tutoring program for students with academic challenges. Recruit volunteers and create tutoring matches
Connect students with appropriate resources such as tutoring, counseling, college and career support, family support centers, and other services provided by local partner organizations
Support students with college transition. Liaise with college offices to support the students as they explore college and career options, apply, and transition to college or other next steps
Organize extracurricular events including movie nights, NYC excursions, book club, and informational workshops (college transition, know your rights, immigration, housing, etc.)
Maintain accurate records of student interactions, progress, and challenges. Track reenrollment to gauge retention/student satisfaction. Use data to inform program development
Other duties as assigned
Qualifications
Bachelor’s Degree and 2 years of experience in an academic office
Proficiency in English and Spanish
Experience working with diverse student populations, especially English language learners
Experience providing academic advisement and support referrals to students
Strong interpersonal skills and the cultural competence to build rapport with students from various backgrounds
Ability to develop creative solutions to improve the student experience from intake to exit
Familiarity with current technology and student information systems
Ability to collaborate effectively with faculty, staff, and community partners
RFCUNY Benefits RFCUNY Employee Benefits and Accruals
About the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.
Key Features
Department The English Language Center
Status Full Time
Annual Salary Range $60,000.00 - $62,400.00
Closing Date May 07, 2025 (Or Until Filled)
Bargaining Unit Yes
Actions
Apply
Print
Email
Linkedin
Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=LA-2503-006744&title=Careers at RFCUNY)
Google
- Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=LA-2503-006744)