Job Information
The Buffalo Zoo Guest Experience Associate in Buffalo, New York
Buffalo. Guest Experience Associate. The Buffalo Zoo. Part Time. Seasonal
Non-exempt position Availability: Daytime, weekend, evening, and holiday availability preferred. Pay Rate: $15.50 per hour.
To Apply: Please download employment application: https://buffalozoo.org/about/#careers Email completed application to: buffalozoosummerjobs@buffalozoo.org with the subject line: Seasonal Jobs GE. Or send Application by regular mail to: Buffalo Zoo, 300 Parkside Avenue, Buffalo, NY 14214 Attn: Seasonal Jobs GE No phone calls please.
Basic Purpose and Responsibility: Under the supervision of the Guest Experience leadership team, the Guest Experience Associate is responsible for assisting in the daily operations of Admissions, Rides & Attractions.
Essential Functions: -Processes guest transactions efficiently and accurately utilizing appropriate cash handling procedures. -Maintains safe operating procedures while operating rides and attractions by adhering to appropriate capacity guidelines, monitoring guests safety during operation, following proper enter/exit procedures. -Assists in setup, cleanup and execution of special guest events. -Maintains clean work area and reports unsafe work conditions immediately. -Projects a high level of guest service when interacting with guests, handling inquiries, and reports guest issues and concerns in a positive and expeditious manner. -Answers inquiries of visitors, provides information regarding special events or activities and informs management or assists in the resolution of guest concerns. -Asks questions to determine, verify and solve problems, takes action to solve problems quickly. -Alerts the manager for help when problems arise. -Uses required safety equipment and observes safe work procedures, regulations and standards. -Promptly reports any observed workplace hazards and any injury, occupational illness, equipment or property damage resulting from workplace mishaps to the immediate supervisor. -Performs other duties as assigned by the leadership team. -Primary accountability for specific functions and results. The list of essential functions is not exhaustive and may be supplemented or changed as necessary.
Education (Minimum Desired): -Some High School - Individual must be of legal working age.
Experience (Minimum Desired): -Cash handling experience. -Customer service.
Special Skills: - Communication (written and oral). -Attention to detail and problem solving. -Working under pressure. -Working knowledge of personal computers (preferred). -Positive, personable and outgoing demeanor. -Basic math skills.
Other: -Must support Buffalo Zoos Vision, Mission and Core Values, including the Buffalo Zoos DEAI values. -Successful completion of a post-offer pre-employment background check. -Must understand the requirements, essential functions and duties of the position. -Must be able to operate a computer, two-way radio, telephone system, and software on computer, printer, etc. after training. -Must be willing to comply with departments Personal Protective Equipment (PPE) policies and procedures. -Regular attendance and punctuality are essential functions of the position.
Job Perks: -Accrued sick time - one (1) hour of sick time accrued for every 30 hours of work. -Associates are eligible to receive up to two (2) free family passes to the Zoo annually. These associates are required to work a minimum of 30 days per season to qualify. -Associates are eligible for discounts while employed at food service and gift shop. Food service discount is 30%. Gift shop discount is 20% (on purchases of $10 or more). -Discounts on Zoo events may be offered, i.e. discount on the price of a ticket to a Zoo event or free tickets. -Employee of the Week / Employee events and outings.
Read more on https://buffalozoo.org/about/#careers